Shipping & Returns
1. Free Shipping—Our Advantage
| Region | Carrier(s) | Estimated Transit Time* | Cost |
|---|---|---|---|
| United States & Canada | USPS / UPS / FedEx | 3 – 7 business days | Free |
| United Kingdom & EU | Royal Mail / DPD / DHL | 5 – 9 business days | Free |
| Asia–Pacific | SF Express / EMS | 6 – 10 business days | Free |
| Rest of World | DHL Express | 7 – 14 business days | Free |
*Times exclude customs clearance.
Why we ship faster:
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Multi-warehouse network (USA, EU & Hong Kong) cuts cross-border transit.
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Pre-cleared bulk imports reduce duty delays on most deliveries.
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All parcels are fully trackable; you receive live updates by e-mail/SMS.
Force-majeure disclaimer: Delivery windows may extend due to customs inspections, extreme weather, strikes, pandemics, or remote locations. We are not liable for consequential losses stemming from such delays, but we will actively liaise with carriers to minimise disruption.
2. 14-Day “No-Questions-Asked” Return Right
You may return any eligible item within 14 calendar days of the delivery date for a full refund.
| Condition | Requirement |
|---|---|
| Item state | Unworn, unwashed, unaltered, in original packaging with tags. |
| Initiation | E-mail [email protected] quoting order # and reason (optional). We will issue an RMA number and return address within 24 hours. |
| Shipping fees | Customer is responsible for return postage. Choose any trackable service; keep the receipt. |
| Inspection & refund | Refund is processed within 14 days of our warehouse confirming the item’s good condition. |
PayPal refunds: Credited back to the same PayPal account. PayPal may hold funds for an additional review period—14 days (or up to 30 days where local law obliges).
3. After the 14-Day Window
Requests received 15–30 days after delivery are assessed case-by-case.
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If approved, we may offer store credit, exchange, or partial refund (excluding original shipping subsidy).
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After 30 days, we are unable to accommodate returns except for statutory warranty claims (e.g., manufacturing defects).
4. Non-Returnable Items & Hygiene Exceptions
For health, safety, and resale reasons, the following cannot be returned unless faulty on arrival:
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Socks & Tights once the hygiene seal or original packaging is opened.
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Gloves, Hats, Scarves that show signs of wear, makeup, perfume, or deodorant.
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Items marked “Final Sale” on the product page.
5. Refund Method & Timeline
| Payment Method | Refund Route | Processing Time* |
|---|---|---|
| PayPal | Original PayPal account | 14 days (30 days where required) |
| Credit / Debit Card (Visa, Mastercard, Amex, UnionPay) | Original card | 5–14 business days (bank dependent) |
| Apple Pay / Google Pay | Original wallet | Up to 10 business days |
| Shop Pay / Klarna / Afterpay | Original instalment provider | Provider’s standard timeline |
*Measured from the date we confirm your return or cancellation.
6. How to Return – Step-by-Step
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Contact us within 14 days: include order # & photos (if defective).
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Receive RMA plus the nearest return address (USA, UK, DE, or HK).
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Ship the parcel prepaid & trackable; write RMA on the label.
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E-mail tracking to us; we monitor delivery.
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Quality check within 2 business days of arrival.
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Refund issued to your original payment method (see § 5).
7. Multiple Currencies & Payment Options
We accept and refund in the following currencies: EUR,GBP,USD,etc.. Checkout automatically detects your local currency; refunds are issued in the same currency to avoid FX loss.
Supported methods:
PayPal, major credit/debit cards, Apple Pay, Google Pay, Shop Pay, Klarna, Afterpay, and regional e-wallets where available.
8. Need Help?
Our customer-care team replies 7 days a week.
E-mail: [email protected]
Phone / WhatsApp: +852-59761582 (09:00 – 18:00 PST)